Newrock Wireless Website and App Accessibility Policy

1. Our Commitment

Newrock Wireless is committed to ensuring digital accessibility for all people with disabilities. We are continually improving the user experience for everyone and apply the relevant accessibility standards to our website and mobile applications. Our goal is to meet or exceed Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2. 

2. Accessibility Features

Our website and mobile applications incorporate features designed to make our digital content accessible and easy to use for all customers, including those who use assistive technologies.

For visual impairments:

• Screen Reader Compatibility: Our platforms are tested for compatibility with popular screen readers like VoiceOver (iOS), TalkBack (Android), and JAWS (Windows), which read on-screen text aloud.

• Alternative Text (Alt Text): All images and graphical elements include descriptive "alt text" to ensure that users with visual impairments understand their purpose.

• Color Contrast: We use sufficient color contrast between text and background to improve readability for users with low vision or color blindness.

• Text and Font Size: Text size can be adjusted up to 200% via browser or system settings without loss of content or functionality. 

For motor and mobility impairments:

• Keyboard Navigation: Our website and mobile apps can be fully navigated and operated using only a keyboard, without relying on a mouse.

• Intuitive Controls: Interactive elements like buttons and links are designed with logical flow and have large, well-spaced touch targets.

• Alternatives for Complex Gestures: For any functionality that requires complex gestures (e.g., dragging), a simple, single-touch alternative is also provided. 

For auditory impairments:

• Captions and Transcripts: All pre-recorded videos on our website and app include accurate, synchronized captions. Transcripts are also available for key audio content.

• Accessibility with Hearing Devices: Our digital platforms and services are designed to be compatible with a wide range of hearing devices, including those that connect via Bluetooth. 

For cognitive and learning disabilities:

• Consistent and Predictable Layout: Our websites and apps maintain consistent navigation, identification, and layout throughout, which reduces cognitive load.

• Clear Language: We strive to use clear and simple language, avoiding jargon whenever possible.

• Redundant Entry Prevention: Our systems do not require users to re-enter the same information multiple times during a transaction or process. 

3. Ongoing Efforts and Feedback

Accessibility is an ongoing effort, not a one-time project. Newrock Wireless continuously works to improve our digital platforms. 

• Regular Audits and User Testing: We conduct regular automated accessibility audits and engage in manual user testing with people with disabilities to identify and fix potential issues.

• Feedback Channel: We welcome your feedback on the accessibility of our platforms. If you encounter any barriers, please contact our accessibility team.