NewrockWireless-Store-Policy

1. General Store Policies

• Operating Hours: Check our website or call your local store for current operating hours, which may vary by location.

• Pricing: All prices displayed in-store are subject to change. Prices listed online may differ from in-store pricing.

• Payments: We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and Newrock Wireless gift cards. We also offer device payment plans, subject to credit approval.

2. Returns and Exchanges

• Return Period: You may return or exchange any device or eligible accessory within fourteen (30) days of the purchase date. All returns are subject to the following conditions.

• Like-New Condition: All merchandise must be returned in like-new physical and working condition, free from scratches, cracks, water damage, or any other damage. It must include all original components, instructions, and packaging.

• Restocking Fee: A restocking fee of up to $50 may apply to all returned devices. This fee helps cover the costs of processing and preparing the item for resale.

• In-Store Purchases: Products purchased at a Newrock Wireless retail store must be returned to a Newrock Wireless retail store. Proof of purchase (original sales receipt) is required.

• Final Sale Items: Prepaid cards, processing fees, and certain accessories (such as screen protectors and in-ear headsets) are final sale and cannot be returned.

• Data Erasure: It is your responsibility to back up and erase all personal data from your device before returning it. Newrock Wireless is not responsible for any personal data left on a returned device. 

3. Device Activation

• New Device Activation: Device activation can typically be completed within minutes in-store, but it could take longer depending on network conditions.

• Bring Your Own Device (BYOD): Customers may bring their own compatible devices for activation on the Newrock Wireless network. Compatibility is subject to network technology and device age.

• Device Locking: To prevent fraud, devices purchased from Newrock Wireless are locked for a period of time, typically 60 days after activation. After the lock period, devices are automatically unlocked. 

4. Warranties and Repairs

• Manufacturer Warranty: Newrock Wireless offers products covered by the manufacturer's warranty. The terms of this warranty are provided by the manufacturer. Newrock Wireless does not provide an independent warranty on devices.

• Device Protection Plan: We offer an optional device protection plan for accidental damage, loss, or theft. See your customer agreement for details.

• Data Transfer: We may offer data transfer services as a courtesy. However, we are not liable for any data loss that may occur during this process. 

5. Additional Services and Policies

• Appointment Scheduling: You can schedule appointments for sales and support via our website.

• Online Orders: Online orders can take up to 3 to 4 business days.

• Trade-Ins: We accept trade-ins of eligible devices. All trade-in transactions are final once completed. 

6. Policy Updates

• Newrock Wireless reserves the right to update or change this policy at any time. The most current version of this policy will be available in-store and on our website